Get the Doctor App Today

Experience healthcare like never before. Book appointments, consult doctors, view prescriptions, and track your recovery — all from your phone. Download our app and take control of your health journey now.

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Doctor App Mockup

Got Questions? We’ve Got Answers.

Explore our most frequently asked questions to get started faster and smarter.

What can I do with the Doctor App?
You can book appointments, consult with doctors online, access digital prescriptions, view your health history, and get timely medical reminders — all from your mobile device.
Is my data safe and secure?
Absolutely. We use advanced encryption and follow strict privacy policies to ensure your health data is 100% secure and confidential.
Can I use the app across multiple clinics or branches?
Yes! Our app supports multi-branch integration so you can manage care across various hospitals and clinics seamlessly.
Is the app available for both Android and iOS?
Yes. You can download the Doctor App from the Google Play Store or Apple App Store. It’s designed to work smoothly on both platforms.
How do I get support if something goes wrong?
You can reach out via the in-app support or contact our helpdesk 24/7. We're here to help with any technical or medical queries.
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Contact Us

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Contact Us

Address

1st Floor, No.3, PC3–TNHB Mini complex, Mogappair West, Chennai – 600037

9444853565

info@mconnectz.com

About iElixir D
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Help & Policies
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Terms & Conditions

1. Acceptance of Terms
By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part, please do not use our services.

2. Services Provided
We offer digital queuing, appointment management, and healthcare software solutions via web and mobile platforms.

3. User Responsibilities
Users must provide accurate information during registration and use the platform responsibly and legally.

4. Intellectual Property
All content including logos, text, software, and graphics are the property of the company and protected by intellectual property laws.

5. Privacy & Data
We respect your privacy. Your data will be handled according to our Privacy Policy.

6. Payment Terms
For paid services, users must agree to subscription fees. Non-payment may lead to suspension of services.

7. Limitation of Liability
We are not liable for any indirect or incidental damages arising from the use or inability to use our services.

8. Modifications
We reserve the right to update these terms at any time. Continued use constitutes acceptance of the new terms.

9. Termination
We may suspend or terminate your access if you violate these terms or use the platform maliciously.

10. Contact Information
For queries, please contact us at info@mconnectz.com.

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Support

1. General Support
If you have questions or need assistance, our team is available Monday–Friday, 9 AM – 6 PM IST. Please reach out through the following methods:

2. Technical Support
For issues related to logins, dashboards, appointment systems, or APIs:

  • Clear browser cache and try again
  • Ensure your internet connection is stable
  • Check for system announcements or planned maintenance
  • Submit a detailed support ticket if the issue persists

3. Feature Requests
We welcome new ideas and feedback. Submit feature requests via:

4. Onboarding & Training
We offer onboarding for all clients:

  • Step-by-step setup guide
  • Personalized onboarding (on request)
  • Video tutorials in the help center

5. Emergency Support
If you face system-wide outages or urgent issues:

  • Call emergency line: +91 94448 53565
  • Use priority tag: [URGENT] in email subject

6. Response Times

  • Standard queries: within 24 hours
  • Priority issues: within 1–2 hours

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